CONTRACT FRAMEWORK
Master Service Agreement
The governing commercial contract for all digital marketing, engineering, creative, and consulting retainers and projects executed with RedSan Digitals.
- IP ownership transfer upon final payment
- Separation of client ad spend & pass-through fees
- Commercial liability caps & confidentiality
- Dispute resolution via arbitration in Dehradun
BILLING & REFUNDS
Refund & Cancellation Policy
Detailed guidelines covering milestone payment assessments, retainer cancellation notices, grace periods, and non-refundable third-party disbursements.
- 3-day onboarding grace window for new retainers
- Deliverable and milestone completion formulas
- Immediate platform ad spend pass-through terms
- 30-day formal cancellation notice procedures
DPDP ACT COMPLIANCE
Privacy Policy
Transparent data protection governance under India's Digital Personal Data Protection Act, 2023, covering client privacy and end-user data processing.
- Zero sale or commercial rental of personal data
- Clear Data Fiduciary vs Data Processor boundaries
- Strict technical and access encryption standards
- Designated statutory Grievance Redressal Officer
AI ETHICS & GOVERNANCE
AI Usage & Claims Policy
Our strict code of ethics governing generative AI, synthetic media, fact-checking verification, and client brand safety.
- 100% human-in-the-loop review before publication
- Prohibition against fabricated stats or reviews
- Strict anti-hallucination verification protocols
- Full client autonomy to request AI-free workflows
COMMERCIAL TRANSPARENCY
Service Limitations Policy
Clear, plain-language boundaries covering third-party platform algorithm updates, advertising auction variables, and client collaboration dependencies.
- Realistic commercial outcomes vs guaranteed ranks
- Meta and Google platform algorithm dependency terms
- Client approval speed and asset prerequisite rules
- Transparent scope boundaries and Change Orders
BASE RATE CARD
Service Pricing & Policy Guide
Our foundational commercial rate card benchmarked against Dehradun and Uttarakhand market dynamics, with packages grouped by business stage.
- Foundation (₹5,000), Growth (₹10k) & Elite (₹18k) tiers
- Transparent SEO, SMM, and paid advertising slabs
- Web engineering and branding identity rate cards
- Committed term retainer discounts (10% to 15% off)